FAQ
Straight answers about supplies, booking, cancellations, and what happens on cleaning day.
Do you bring your own cleaning supplies?
Yes. Supplies are included with every clean, so there's nothing to buy or set out. If you'd like a particular product used on something, tell us before the visit — you may need to provide that one yourself.
Are your cleaners background-checked?
Every cleaner we send has passed a background check, and Canopy Maid is an insured business.
How does booking work?
Book on our website: pick a service, tell us about your home, and choose a time. If you have a question first, send it through the contact page or email Andy@canopymaid.com.
Which towns do you serve?
Tallahassee, Crawfordville, Havana, Monticello, Quincy, and Midway — generally anywhere within about 25 miles of Tallahassee. Not sure if that includes you? Send us your address and we'll tell you.
What's the difference between a routine clean and a deep clean?
A routine clean keeps up with the everyday: kitchens, bathrooms, dusting, and floors. A deep clean adds baseboards, doors and door frames, windowsills, shower grout, cabinet fronts, and the oven hood vent. The checklist page shows both side by side.
How much notice do I need to give to cancel or reschedule?
At least 48 hours, please — that lets us offer the time to someone else. Changes made on shorter notice carry a fee; the details are in our Terms of Service.
Do I need to be home while you clean?
That's your call. If you won't be there, add entry instructions when you book. If we can't get in at the scheduled time, it counts as a same-day cancellation.
What should I do before the cleaner arrives?
Pick up clothes, toys, and dishes so the time goes to cleaning, and put away cash, jewelry, and other valuables. We don't move heavy furniture, so shift anything you want cleaned behind before we get there.
When will my cleaner arrive?
Visits are booked in arrival windows of about two hours. If we're running behind, we'll let you know with an updated time.
What are your hours?
Monday to Friday, 8 AM to 6 PM, and Saturday, 9 AM to 2 PM. We're closed Sundays.
Do you clean on holidays?
Not on Independence Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, or New Year's Day. If a booked visit lands on one of those, we'll reach out to move it.
Still have questions?
Contact Us
Ready to book?
Choose a service and a time online — it only takes a few minutes.