Terms of Service

SMS Terms & Conditions

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Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

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Agreement

These Terms of Service govern your use of the Canopy Maid LLC website and services. By requesting a quote, booking a cleaning, or otherwise using our services, you agree to these terms.

Our services

Canopy Maid LLC provides residential and commercial cleaning services. Quotes, scheduling, and service details are confirmed with you directly. We reserve the right to adjust availability and pricing.

Required card on file

We keep a payment card securely on file for every client, and payment is processed automatically through our secure payment processor after each service is completed. An active card on file is required to hold your booking; if we are unable to keep a valid payment method on file, we reserve the right to cancel service.

Card hold

About 24 hours before your scheduled service, a temporary hold is placed on your card for the amount of the booking. This is an authorization only — you are not charged until after the service is completed. If the hold cannot be secured and we cannot reach you to update payment, your appointment may be canceled with notice to you. If a booking is canceled or moved, released holds typically drop off your statement within 2–5 business days.

Cancellation fees (48-hour notice required)

We ask for at least 48 hours' notice to cancel or reschedule so we can offer your slot to another customer. Cancellations with less than 48 hours' notice incur a $50 fee; with less than 24 hours' notice, 50% of the booking total; and same-day cancellations or lockouts, 100% of the booking total.

Recurring cleaning policy

Recurring rates are based on maintaining your home on a regular schedule, with no more than 30 days between visits. If more than 30 days pass between cleanings, a $120 deep-clean reset fee is added to your next service to bring the home back to maintenance condition.

Cleaner reassignment policy

We may occasionally need to assign a different cleaner to your appointment — recurring or one-time — and will give you reasonable advance notice whenever we do.

Complaints

If anything about your service isn't right, contact us at Andy@canopymaid.com or by phone within 24 hours of the appointment being completed so we can make it right. Issues reported after the 24-hour window may not qualify for a re-clean or adjustment.

Right to terminate service

Canopy Maid LLC reserves the right to end service for any client at any time, for any reason, with written notice provided by text and/or email.

Right to refuse service

We may decline or discontinue service where conditions are unsafe or inappropriate for our team — including weapons left in the open, severe clutter or hoarding, biohazards (such as bodily fluids or drug paraphernalia), pest infestations, disconnected utilities, or work that would require more than a 3-step ladder. Cleaners may respectfully decline on site if a home is unsafe or extremely unsanitary; a same-day refusal is treated as a same-day cancellation.

Cleaning day preparation

Please pick up clothing, toys, dishes, and general clutter from floors, countertops, and tabletops before we arrive, so your cleaner's time goes toward actual cleaning rather than tidying.

Use of your vacuum

If you ask us to use your own vacuum, we assume no liability for any damage to the unit and cannot cover repairs. If your vacuum isn't working when we arrive, we won't be able to vacuum carpets or hard floors during that visit.

Unreachable areas & heavy items

For safety, our cleaners don't climb higher than a 3-step ladder and don't move heavy furniture or appliances. If you'd like us to clean behind or under something heavy, please move it before your appointment and we'll gladly clean the area.

Non-solicitation agreement

Our cleaners are the heart of our business. By booking service you agree not to hire or contract our employees, contractors, or representatives directly, during service and for 2 years after it ends. A breach of this agreement carries a $3,000 fee — a genuine pre-estimate of our recruiting and training costs — and may result in immediate termination of service.

Changes to requested services

Any changes to the scope of a scheduled cleaning need to be approved by our office in advance — please request them by 5 PM the day before your appointment. Cleaners on site are not able to authorize additional services; call or text the office and we'll take care of it.

100% satisfaction guarantee

If we missed something, tell us within 24 hours of your cleaning and include photos, and we'll return to re-clean the affected areas free of charge within 5 days. Minor issues may instead receive a proportionate discount. The guarantee doesn't cover pre-existing wear or damage, and it doesn't apply to hourly cleans.

Hourly cleans

For services booked by the hour, our team works through your priorities in the time allotted, but completion cannot be guaranteed — every home's size, condition, and furnishings are different. You're welcome to approve additional time if more is needed. Hourly cleans are not covered by the satisfaction guarantee.

Flat-rate pricing

Flat rates assume a home in reasonable condition for its bedrooms, bathrooms, and square footage. If, on arrival, the work is materially larger than described, we may adjust the price — you'll always be given the option to approve extra time or tell us which areas to prioritize first.

Approval for additional time

If your cleaning needs more time than booked, we'll call or text the numbers on file, and email you if we can't reach you by phone. If we don't receive approval before the allotted time runs out, the cleaner will finish the current area and stop, and you can schedule a follow-up visit. Completion isn't guaranteed without approved additional time.

Appointment arrival windows

Appointments are scheduled in arrival windows of roughly 2 hours (for example 8–10 AM or 12–2 PM). Traffic, weather, lockouts, and earlier appointments can affect timing; if we're running late, we'll contact you with an updated estimate.

Holidays

We don't provide service on Independence Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, or New Year's Day. If your scheduled visit falls on one of these, we'll reach out to reschedule.

Service exclusions

Some tasks are outside our scope, including wet-wiping light bulbs; waxing, resurfacing, or refinishing floors; upholstery cleaning; biohazard or mold removal; moving large furniture; and large-scale trash removal. Please secure cash, jewelry, and other high-value items before your appointment. We assume all surfaces are sealed and safe for standard cleaning products — if you'd like us to use a specific product, let us know ahead of time; you may need to supply it.

Intellectual property

All content, features, and functionality on this website are the property of Canopy Maid LLC and its licensors. Links to third-party websites are provided for convenience; we don't control those sites and aren't responsible for their content or privacy practices.

Limitation of liability

Our services are provided on a reasonable-effort basis. To the fullest extent permitted by law, Canopy Maid LLC is not liable for indirect or incidental damages arising from the use of our website or services.

Termination

We may suspend or end access to our services immediately, without prior notice or liability, if these terms are breached. Provisions that by their nature should survive — including ownership, warranty disclaimers, and limitations of liability — survive termination. You may stop using our services at any time.

Governing law

These terms are governed by the laws of the state in which Canopy Maid LLC operates, without regard to conflict-of-law provisions.

Changes to these terms

We may update these terms from time to time. If a change is material, we'll provide at least 30 days' notice before the new terms take effect. Continuing to use our services after changes take effect constitutes acceptance of the revised terms.

Contact us

Questions about these terms? Email us at Andy@canopymaid.com and we'll be happy to help.